Retain, Renew & Grow - Sales Training

The Strategic Challenge

Buyers are well informed, highly trained and very demanding. Buying committees - comprised of end users as well as technical, financial, and operations professionals - often have the final say in upselling, cross-selling and renewal decisions. It is increasingly difficult to maximize each to retain customers, renew contracts, and upsell and cross-sell to provide value for the customer and ensure the full potential of every opportunity is realized.

The Arena Concept

One of the cores to GPG's training success is our unique 'Arena' training concept. Sales teams need to move out of their safe and familiar comfort zones and operate in the Arena where they are truly engaged and effective. Teams who use our tried and tested formula are guaranteed to demonstrate more constructive and less destructive behavior and win more sales. This method is available with all of our training materials.

Navigating The Account Planning Arena

To perform each opportunity to its fullest potential salespeople need to stay “in the moment” while executing their renewal, retention and growth plans successfully. Success comes from having the right skills to engage the customer in a compelling dialogue, ask new thought-provoking questions to surface and prioritize an expanded set of needs, and remove all obstacles to a “yes”.

• Delivered in 14 languages by expert facilitators
• Ongoing reinforcement and support
• One-to-one, team coaching, or Train the Trainer delivery options
• Results management